Innovative Leadership


GET INVOLVED WITH MAGIC Add differentiated strategies to your business and revolutionize your leadership. Exclusive information, guided tours opportunity to know more about innovative management, leadership and service.

  • Impressible  for those who lead high-performance teams!
  • Ideal for companies in the process of succession!
  • Fundamental for those who want innovate in their products and services!

What are the program results:

  • You will return to your home with the entrepreneurial mental model in line with the leadership and excellence standard of the best companies in the world.
  • You’ll look at the marketing in a different way. You will understand that you can better leverage your opportunities and raise the standard of customer service to an extraordinary level. That is, you will learn how to turn your customers into fans.
  • Finally, you will leave the program with a new business model and a plan of action to implant in your company everything you have learned.
Conhecimento, networking, benchmarking, experiência internacional, liderança e inovação

Knowledge, networking, benchmarking, international experience, leadership and innovation.


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May 26-31, 2017

  • Discover how the inventor of Mickey Mouse has created one of most valuable brands in the world, according Forbes magazine, Disney
  • Practice the magic of innovative leadership in your business model using Value Proposition Design and Business Model Generation (Canvas).

Instructors are Disney veterans

LEARNINGS Disney veteran, with more than 20 years of experience in trainings dedicated to cultural transformation, leadership development and quality of service, will share strategies tested over the long period experienced in the Disney World..

  • Develop leadership and customer service practices in your business
  • Improve your client’s experience at each point of contact incorporating innovation, technology and social media
  • Contract and train your employee successfully
  • Diversifying training influencing all generations
  • Enhance the commitment of your employees
  • Introduce small practices that generate great results
  • Use storytelling to inspire
  • Develop new processes that make the practice of doing business easier
  • To become a reference, to implant new ideas and plans of action

Simultaneous high-level translation, in classes and technical visits


  • 4 days of stimulating and interactive training
  • Techniques that can be implemented in your business
  • Benchmarking with leading companies in human resources management, customer service, innovation and creativity
  • Unique technical visits, including the Magic Kingdom Backstage, Celebration Hospital and the Disney Internship Center
  • Qualified Networks
  • Simultaneous translation into Portuguese.

You’ll be able to apply the magic of innovative leadership to your business model using Value Proposition Design and Business Model Generation (Canvas) techniques.

  • Leaders and Entrepreneurs who wish to evolve in the way they people and businesses
  • Leaders and Entrepreneurs interested in taking on innovative strategies that truly impact the customer experience
  • Human Resources and Marketing Professionals


Luciana Mitri CEO of Global Exchange, she is a visionary and passionate with her job: high-level education programs for leaders and entrepreneurs. She is charismatic and obsessed with details, she also has the gift of creating innovative projects with a high standard of excellence. She develops customized programs in the format of training trips, technical missions, incentive trips and trainings in companies like Disney Institute, Harvard, INSEAD.


Alicia Matheson  In the command of the Disney Veterans, in addition to working for the United Nations, she worked for 20 years in the Disney universe. While at the Disney Institute, she trained thousands of professionals from organizations all around the world. In her courses, she owns the unique style of Disney in her approach and also contributed to various companies in building cultures guided by care in customer service. Alicia is a strategic business partner that inspires and leads teams to achieve goals. Her focus is always on finding innovative ways to use the global economy to achieve results.


Roberto Dias Duarte Advisor in information technology companies: OmieExperience SA, Fortes Tecnologia, BizDocs. He conducted more than 800 lectures and trainings. He also created methodologies to accelerate the digital transformation of companies, innovate their business models and boost their sales. He maintains a blog with more than 7 million hits, elected the second best blog in Brazil by the academic jury of TOP BLOG in the category of economics and finance. He has published 6 books and dozens of articles in newspapers and magazines. She teaches in MBA’s and postgraduate courses.

Luciana, Walt, Roberto e Alicia

Luciana (Intercâmbio Global), Walt (Matheson Global Consulting), Roberto e Alicia



Intercâmbio Global

Intercâmbio Global

Intercâmbio Global is an operator of Educational Programs Abroad with 37 years of experience in international education. Belta is a founding partner of Belta, Brazilian Educational & Language Travel Association, a Brazilian association that brings together the main institutions working in the segments of courses, internships and exchanges abroad also associated with the main market regulators: Belta, Cadastur, Felca, ABAV, IATA , SINDETUR. Acting in the market since 1979, the company positions itself as a reference in the provision of services and serves as a communication channel between its clients and the most prestigious educational institutions in the world.   Learn more at:


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